The supplier of the requested products is TOMASELLI MERCERIA with registered office in Via Barbaro Forleo 24 - 72021 - Francavilla Fontana (BR) - Italy

Right of withdrawal for the consumer (Legislative Decree 206/2005)

It consists in the possibility – granted to the consumer for contracts concluded away from business premises (at home, on the street, by post, etc.) or for distance contracts (via the internet, by telephone, etc.) – to unilaterally decide to dissolve the contractual bond with the seller WITHIN 30 DAYS of the stipulation of the same, consequently obtaining the return of the price paid.
The deadline for exercising the right of withdrawal starts:
– For goods, from the day of their receipt by the consumer,
– For services, from the day of conclusion of the contract.
If the goods have been delivered, the consumer is required to return them within 30 days from the day of receipt of the goods.
The refund of the price paid must be made free of charge, in the shortest possible time and in any case within 30 days from the day on which the seller became aware of the exercise of withdrawal by the consumer.

In accordance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, if not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or renounce the right to provide services and obtain a refund of the price already paid at the time of advance payment.
How to operate: To this end, the Customer must contact the Seller within 30 days after delivery of the products or within 30 days after the purchase of services by e-mail to the address info@tomasellimerceria.com, containing all the information necessary and useful for a correct processing of the return and refund practice. This communication must necessarily contain all of the following:

a. the express will of the Customer to withdraw in whole or in part from the purchase contract;

b. the number and copy of the document (invoice – transport document) proving the purchase of the order with respect to which you intend to exercise the right of withdrawal;

c. the description and codes of the Products with respect to which the right of withdrawal is exercised.

The re-crediting will be made by the Seller within 3 days of receipt of the communication via email mentioned above in the case of services, within 3 working days from receipt of the returned products in the case of goods.
Following receipt of the communication with which the Customer communicates his desire to exercise the right of withdrawal, the Seller, having verified the correspondence to the above requirements, will agree, also by e-mail, with the Customer the methods with which to return the products.


The products must be returned intact and complete with all accessories in their original packaging and with adequate packaging, together with a copy of the receipt and / or invoice received within 30 days of receipt of the order.


• The tag on the returned items (where applicable) must not be cut and must be intact as per receipt of the item.

• Items must not have been opened, washed or altered and must not show any signs of use.

• Each item or accessory must be returned including all original labels, packaging and accessories received with the order.

• In case of receipt of defective goods, or in case of incorrect shipments by TOMASELLI MERCERIA, you can follow the instructions above.

• The return costs are borne by the buyer and the refund will be issued by deducting the shipping costs paid at checkout. In the case of orders with free shipping, no amount concerning the shipment will be deducted.


• TOMASELLI MERCERIA reserves the right to refuse unauthorized returns.

• TOMASELLI MERCERIA will not accept the returned goods if the return does not comply with all the terms and conditions above. In these cases the goods will be returned to the sender.